Refund & Return Policy
At Viral Catalog, we’re committed to bringing you the latest trending products from around the globe. Each item in our catalog is carefully sourced and shipped directly to you, ensuring a seamless shopping experience. However, due to the unique nature of our business model, we have specific guidelines regarding returns and refunds.
Please read the following policy to understand how we handle requests while balancing the logistical challenges of sourcing products from trusted suppliers.
Our General Policy
To maintain affordability and convenience for our customers, we operate under a limited return policy. This means that, in most cases, we are unable to accept product returns. Instead, we focus on resolving issues through refunds when warranted.
Refunds may be considered under the following circumstances:
- The product arrives damaged or defective.
- The item you receive is significantly different from its description.
- Errors made by our team, such as sending the wrong product.
We encourage our customers to carefully review product descriptions, specifications, and sizing charts before placing an order. Your satisfaction is important to us, but due to the logistical complexities of handling returns, we advise against relying on the consistency of return processing for non-qualifying issues.
Requesting a Refund
If you believe you qualify for a refund based on the criteria above, follow these steps to initiate the process:
- Contact Our Support Team Promptly
- Reach out to us within 7 days of receiving your order. Use the [contact form] on our website or email us directly at [[email protected]].
- Include the following details to ensure faster resolution:
- Your order number.
- A clear explanation of the issue.
- Photographic or video evidence showing the condition of the product.
- Allow Us to Review Your Request
- Once your request is received, our team will assess the issue. This process typically takes 2-3 business days, during which we may contact you for additional information or clarification.
- Resolution Options
- If approved, refunds will be issued to your original payment method. Please allow 5-10 business days for processing.
- In rare cases, partial refunds or store credits may be offered based on the situation.
Important Considerations
- Non-Returnable Items: As a general rule, we cannot accept returns unless legally required to do so. Please note that this policy aligns with Canadian consumer protection laws.
- Non-Qualifying Issues: Refunds or credits will not be issued for dissatisfaction related to subjective preferences, minor variances, or delays caused by shipping partners.
- Original Condition Requirement: To qualify for any refund consideration, the item must be in its original condition, and you must provide all necessary documentation as proof of purchase.
- Shipping Costs: Unless the error is on our end, shipping fees are non-refundable.
Why This Policy?
By shipping products directly from our trusted network of global suppliers, we minimize costs and pass those savings on to you. However, this approach also makes traditional return handling impractical in most cases. Instead, we focus on providing thorough support and resolution for warranted claims to ensure your shopping experience remains positive.
Questions or Concerns?
We’re here to help. If you have questions about your order or this policy, contact our friendly support team anytime via our [contact page] or email us at [email protected]
Thank you for understanding and for being part of the Viral Catalog community. We appreciate your support and look forward to serving you!